Design Huddle’s customer service delivers the support you need, from onboarding and integration setups to going live and beyond—exactly when it matters most. Whether through a friendly support representative or detailed documentation, our team is hands-on every step of the way. Customers love the personalized, high-touch support that acts as an extension of their team.
We provide seamless assistance by eliminating frustrating hand-offs between departments. One representative is assigned as the dedicated Onboarding Specialist and Account Manager to maintain continuity through onboarding and ongoing day-to-day operations. This individual ensures that your setup is continually optimized to achieve your business goals and maximize the value of our platform.
For customers with more complex technical integrations, you’ll also have access to a Solutions Architect who will create detailed integration documentation tailored to your technical requirements and assist your team.
All of our plans provide real-time email and ticketing support, while our Enterprise plan offers the added benefit of a dedicated Slack channel. Additionally, you get instant access to an in-depth Knowledge Base featuring support articles that address common questions. Professional services–such as custom tool development, white-label training materials, and tailored reports and analytics—are also available to help you get the most out of Design Huddle.
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Our PDF Import tool saves time by enabling you to import existing designs directly into Design Huddle, eliminating the task of manually recreating designs. The tool supports established creative workflows, so you can continue designing in your preferred platforms, such as Adobe Illustrator or Figma, and bring your designs into Design Huddle to transform them into editable templates.
Our Import tool is unmatched in its ability to preserve the original formatting, design elements, and quality, guaranteeing a smooth import into Design Huddle. Admins won’t have to fix templates after import (e.g., image placements, text shadows, layers, or multi-page support)— a frequent issue with other platforms' import tools. Once designs are imported into Design Huddle, admins simply apply a locking configuration and deliver the templates to the end user.
10 Advantages of Design Huddle's PDF Import Tool
See Design Huddle’s PDF Import tool in action
Our customer, Market Dwellings, an online storefront that provides marketing materials for real estate agents, leverages our PDF Import tool to substantially reduce the time it takes to set up new product listings on their site—from hours to seconds. See how →
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Design Huddle’s Template Locking offers greater control throughout the entire design experience and safeguards design integrity. It provides non-specialists with a simple way to edit digital, video, slide, and print templates within the guardrails you set. Our granular locking capabilities clearly define the template elements (e.g., text, media, shapes, backgrounds, etc.) and properties within each element (e.g., fonts, text size, filters, alignment, transparency, overlays, etc.) that can and cannot be edited by your users.
Outdated online design and video editing platforms typically require developers to configure template locking with custom scripting, making it challenging for admins to manage different locking strategies across templates. Design Huddle, on the other hand, puts creative admins in the driver’s seat. Our platform enables any admin to create, save, and reuse custom locking strategies that align with their unique business requirements and easily preview the end users' editing experience.
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Our Smart Templates and Smart Template Previews fuel creative automation, giving you a strong head start on content creation. Creative automation saves businesses and creative teams time by efficiently and quickly personalizing design and video production with variable data in high volumes.
Our streamlined approach to generating Smart Templates sets Design Huddle’s Creative Automation apart. We enable admin users to easily tag specific elements within design and video templates to be programmatically populated with variable text, media, and graphics for creative automation. This eliminates the need for developers to configure new designs and videos, a resource-intensive task required by most other media creation platforms.
Additionally, our real-time Smart Template Preview feature allows you to generate hundreds of personalized design and video mockups, across any number of templates, served to the user simultaneously. These previews are particularly helpful for non-designers, as seeing a nearly finished design makes them more likely to click on it and complete it rather than starting their designs from a generic design or video template. This enhances your users’ experience and leads to increased user engagement and revenue opportunities for your businesses.
Customers can leverage their brand assets and custom data fields stored in Design Huddle to generate Smart Templates. For deeper integration options, the API enables you to populate Smart Templates with external data or media as well —such as from a CRM, DAM, third-party media library, or ecommerce and marketing platforms. You can also configure the frontend JavaScript SDK to pull in images uploaded to your site or data collected from form fields.
Is creative automation a fit for your business? Find out here →
Design Huddle’s Lottie File support allows you to import advanced animations from platforms like Adobe After Effects and Figma and convert them into easy-to-edit motion graphic templates that non-specialists can customize using an intuitive interface. This process saves design resources by eliminating the need for complex editing workflows in platforms requiring significant design expertise. Additionally, our solution enables you to automate customizations—such as text, colors, and images—used in animations via API.
Design Huddle’s design and video editor delivers a user-friendly editing experience out-of-the-box, with the option to fully customize the UI, leading to better user engagement, retention, and revenue. For businesses looking to integrate Design Huddle into their site or platform, embedding the editor will give end users a seamless, single-tab experience —unlike other B2B design tools that send users to separate tabs and interfaces to customize templates.
Our simple and consistent editing workflows and features empower non-specialists to effortlessly customize digital, print, video, and slide media. Plus, the platform’s sleek interface featuring “baby buttons” makes editing incredibly easy–especially compared to the more cumbersome and outdated solutions on the market. With tools like template locking, placeholders, integrated media assets, and user-friendly editing and AI tools—such as image generation, background removals, curved text, and video/image masking—Design Huddle streamlines the process of editing any design or video template.
Design Huddle’s API and JavaScript SDK allow for complete UI customization. Our customers have the option to embed the WYSIWYG editor, create form-based editing workflows, override default design controls, and implement custom validation.
February 4, 2025
